Customer Experience Specialist

Puesto: Customer Experience Specialist )
SVibe is redefining sexual wellness — built for the body, crafted for those ready to go Beyond the Basics.
We're building products that help people explore intimacy with confidence, curiosity, and zero shame. As we grow, we're looking for a Customer Experience Specialist who can deliver an exceptional customer experience and become a trusted voice between our customers and our team. This isn't a traditional support role. You'll help customers navigate their questions, solve issues with empathy and efficiency, and bring valuable insights back to the business to help us improve every part of the customer journey.
What you'll do   Respond to customer inquiries via email, chat, and support platforms
Resolve customer issues quickly, accurately, and with empathy
Handle questions related to orders, shipping, returns, subscriptions, and product usage
Investigate and troubleshoot customer problems, escalating when necessary
Work closely with Operations, Product, and Marketing teams to improve the customer experience
Identify recurring issues and customer pain points
Help maintain and improve support documentation and knowledge bases
Act as the voice of the customer, sharing insights and feedback with the wider team
Ensure every interaction reflects Svibe's brand tone and value
What we're looking for   Excellent written English (C1 or above) — this role is heavily focused on written communication
Strong written communication skills with the ability to adapt tone and communicate clearly
High attention to detail and strong organizational skills
A natural problem-solver who enjoys helping people
Ability to manage multiple conversations and priorities simultaneously
Comfortable working in a fast-moving startup environment
Ownership mentality and proactive attitude
Bonus points if you  have Previous experience in Customer Support, Customer Experience, Cust

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