Customer Care Professional, Commercial Services Pa Servicing & Dutch and English Speaker

Puesto: Customer Care Professional, Commercial Services Pa Servicing & Dutch and English Speaker )
How will you make an impact in this role?
Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
Meet and exceed quality goals, compliance regulations and productivity targets
Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
Re-prioritize and adapt to an ever-changing environment

Minimum Qualifications   Highly proficient in Dutch and English, with strong verbal and written communication skills especially in a business context
Demonstrate personal excellence by remaining positive in difficult situations
Display a passion to serve by delivering outstanding service in every interaction with our Customers
The ability and resilience to work in a fast‑paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
Strong interpersonal, communication, verbal and written skills
Assertiveness to handle difficult conversations
Excellent negotiation, influencing and resourcefulness skills
Critical, analytical and forward thinking with problem‑solving skills, and strong attention to detail
Confidence to work in a hybrid environment
Benefits   Competitive base salaries
Bonus incentives
Support for financial‑well‑being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Adaptable working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

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