Servicio de atención al cliente

Puesto: Servicio de atención al cliente )
Responsibilities   Deliver exceptional customer service across phone, email, and multiple communication channels.
Support customers throughout their journey, handling queries efficiently and professionally.
Identify customer needs and provide accurate information about products and services.
Manage customer interactions, applications, and lead activity through CRM systems.
Resolve customer issues and complaints with empathy, ownership, and attention to detail.
Handle objections confidently while maintaining a positive customer experience.
Provide administrative support, including preparing and managing customer documentation and contracts.
Work closely with cross‑functional teams to improve operational processes and customer experience.
Contribute ideas, feedback, and process improvements in a fast‑moving startup environment.
Take initiative to identify problems, suggest solutions, and support business growth.
Adapt quickly to changing priorities, new processes, and evolving business needs.
Requirements   Minimum 1–2 years of experience in customer service, telephony support, or contact centre environments.
Fluency in English (the interview process will be conducted in English).
Excellent verbal and written communication skills.
Strong customer‑first mindset with the ability to manage difficult conversations professionally.

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