Senior Concierge Corporate Travel Associate

About the Role

Join IQVIA’s global Concierge Travel Services (ICTS) team, delivering a high-touch, "VIP" service for corporate travel and events. This role is responsible for managing complex global travel arrangements, designing seamless itineraries, and acting as a trusted advisor to deliver exceptional traveler experiences across IQVIA and non-IQVIA employees.

• Coordinate complex, global travel arrangements including flights, accommodation, and ground transportation.
• Design seamless, end-to-end itineraries incorporating dining, experiences, and activities.
• Gather traveler preferences to deliver personalized, tailored recommendations.
• Act as a trusted advisor, providing informed and insightful recommendations to optimize the traveler experience.
• Ensure all bookings align with budgets, client expectations, and company policies.
• Deliver a premium, high-touch service across all channels (chat, phone, email, video call, SMS/Whats App).
• Respond to customer enquiries in line with defined SLA expectations and service standards.
• Provide detailed itineraries and proactive, real-time travel support.
• Manage travel disruptions, including rebookings, cancellations, and emergencies.
• Build and maintain strong relationships with clients, vendors, and internal stakeholders.
• Provide regular updates to stakeholders on performance, service delivery, and operational processes.
• Participate in and lead team meetings to stay aligned on new products, supplier updates, and industry developments.
• Demonstrate ownership and accountability, taking pride in delivering high-quality service outcomes.
• Lead group travel engagements, including hosting kick-off calls and acting as the primary point of contact.
• Identify opportunities to cross-sell and upsell ICTS services.
• Develop strong internal relationships by understanding IQVIA’s structure, stakeholders, and business areas.
• Ensure full compliance with pharmaceutical regulations and internal governance policies.
• Track travel spend and maintain accurate records and vendor databases.
• Utilize tools such as Zendesk, Microsoft Teams, and Microsoft Office Suite (Excel, Word, PowerPoint).

• Minimum 5 years’ experience in corporate travel management (TMC environment), with extensive industry experience.
• Strong proficiency in GDS platforms (Sabre and/or Amadeus) and NDC, including ticketing, reissues, voids, cancellations, EMD/MCO issuance and reissuance, and PNR management.
• In-depth knowledge of complex itineraries, global air fares, and fare construction (nett fares, IT fares, route deals, corporate negotiated fares).
• Proven experience in global servicing across multiple regions, time zones, and points of sale.
• Advanced English and Spanish (written and verbal); additional languages are advantageous.
• Empathetic, professional, and highly effective communicator with strong interpersonal skills.
• Strong ability to multitask, prioritize, and respond to urgent matters with speed and accuracy.
• Capable of working independently with minimal supervision, demonstrating initiative and accountability.
• Excellent problem-solving and critical-thinking skills, with the ability to manage multiple priorities simultaneously.
• Proven ability to manage travel disruptions and complex situations calmly and efficiently.
• Experience delivering VIP or high-touch concierge services.
• Preferred:
  Experience in Meetings & Events (cross-training available).
• Knowledge of pharmaceutical travel compliance.
• Familiarity with online booking tools such as Concur or equivalent platforms.

This role may involve travel for onsite event or travel programme coordination. Flexibility in working hours may be required to support global operations and events. Strong organisational and time‑management skills are essential.