Customer Support Intern

Puesto: Customer Support Intern )
Your mission   Build and maintain effective relationships with customers to provide the best possible customer service, understand their expectations, and be accountable for the success of their conversion rate.
Take calls and redirect them to the appropriate person within the sales team.
Return all missed calls.
Support the Commercial Team to ensure the information is up-to-date.
Keep up to date with Home Club's entire portfolio and services to ensure maximum resolution of customer inquiries over the phone.
Support the commercial team with check‑ins and apartment visits.
Support the team with internal communication with the tenants.
Provide cross‑functional support to the Key Account Managers (KAMs) with administrative tasks.

Your profile   Bachelor's degree in Business Administration, Tourism, or related fields.
Excellent level of English.
Ability to multitask.
Confident on the phone with great communication skills and a natural ability to build rapport with our clients.
Why us?
A charming office in the center of Madrid.
An international work environment; we have more than 18 nationalities!
On your birthday, we offer you a half day off.
Culture of ownership, innovation, training and feedback.
Adaptable and dynamic work environment. (Hybrid model)
Free Drinks: we always provide tea and coffee.
After‑work events and an amazing internal culture.
Internal growth opportunities.
Discounts at partner stores.
Discounts on our properties for your family and you.

About us   Homeclub  is Home Select Group's  premium hospitality  expert brand that creates extraordinary ways of living for our guests. We go beyond traditional rentals, we provide a 360 service that guarantees the owner's comfort with their home and the best experience for tenants.
We are experts in short, medium and long term premium apartment rentals. We rent apartments and new housing concepts designed by us in prime locations and with a personalized service. We do this by understanding the different vital needs of people and today's society. Focusing on service, we combine the personalized attention of an expert hospitality team with the latest technology in the industry to evolve the living/rental experience.
About our company  We are a people centric company where transparency, reliability and communication are part of our core values. At the core of our success are our values that guide us every day makes us a unique company, because we work as a team, we take ownership, we prioritize the customer services, we seek excellence, and we are trustworthy. We believe in creating a positive and inclusive work environment that empowers our team members to succeed.

We invest in our employees and foster a culture of expertise and belief in what we do.
Join our team!

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