Order Management Specialist

Puesto: Order Management Specialist )
Overview  Cyteva Alcobendas, Community of Madrid, Spain. The Order Management Specialist is responsible for processing customer orders efficiently while adhering to company policies and tracking orders through delivery, resolving issues to improve On Time Delivery (OTD). This on-site role reports to the Customer Service Manager and is part of the EMEA Customer Service Team located in Madrid, Spain.
Responsibilities   Process customer orders in compliance with company policies and standard operating procedures.
Track orders to delivery, problem-solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
Demonstrate excellent data entry skills to quickly and accurately review and input data.
Ensure pricing is updated correctly in the ERP.
Qualifications   Fluent in Spanish and English;
Portuguese would be an advantage.

Experience with ERP systems such as Oracle and CRM systems such as SFDC, as well as MS Office products including Word, Excel, and Outlook.
High school degree (or equivalent experience) with multiple years of relevant work experience in a fast-paced Order Management role.
Written and verbal communication skills.
High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.
Benefits  Cyteva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

#J-18808-Ljbffr