Group Accounts – Customer Care Specialist EMEA

Why Angel Aligner?
Angel Aligner is a global service provider of clear aligner technology, production, and sales. Since founded in 2003, we have been working on

developing high-tech products to bring beautiful smiles and confidence to people around the world.

Over the past 20 years we have maintained a productive corporate‑academic partnership with many different orthodontists and universities

around the world, and our R&D team has made tremendous breakthroughs in many fields, to ensure that Angel Aligner is at the cutting edge of

technology and product development. Over 150 patents have been obtained in respect of processing, clear aligners, manufacturing, and 3D

printing technology.

ABOUT

THE ROLE
The Group Accounts Customer Care Specialist is responsible for managing day‑to‑day communication with our partners including DSO and Universities, ensuring a high level of satisfaction and service excellence. As the main point of contact for support‑related inquiries, you will handle requests efficiently, resolve issues promptly, and provide training and guidance on tools and processes. This role is key to maintaining strong, trusted relationships with DSO and universities’ stakeholders and ensuring a seamless partner experience from start to finish.

KEY RESPONSIBILITIES

Serve as the primary point of contact for group accounts, handling inquiries related to orders, products, and account management.

Deliver exceptional customer service by providing timely, accurate, and empathetic responses to partner needs.

Manage and track all support cases in the CRM system, ensuring timely resolution according to established SLAs.

Collaborate with Operations, Clinical, Finance, Legal and Marketing teams to address partner issues and ensure consistent communication.

Provide onboarding, training, and ongoing guidance to Group Accounts’ stakeholders on systems, processes, and best practices.

Monitor customer satisfaction and elevate recurring or complex issues to the appropriate teams for resolution.

Collect feedback from partners to identify service improvement opportunities and contribute to continuous enhancement initiatives.

Support in the preparation of customer satisfaction reports, surveys, and partner business reviews.

Maintain a professional, proactive, and solution‑oriented approach in all interactions.

REQUIREMENTS

At least 2 years of experience in customer support, account coordination, or partner management (preferably in healthcare or B2B environments).

Excellent interpersonal and communication skills with a customer‑centric mindset.

Strong problem‑solving and follow‑up abilities, with the capacity to manage multiple requests simultaneously.

Experience with CRM systems (Microsoft Dynamics preferred).

Fluent in English and Spanish; additional languages (French and/or German preferred) are an advantage.

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