Customer Service Specialist

We're looking for a  Customer Service Specialist  to join a global team supporting customers in the banking industry. In this role, you'll be the main point of contact for customers, managing the entire order lifecycle while coordinating with multiple internal teams to ensure successful delivery and an outstanding customer experience.

This is an excellent opportunity for someone who enjoys working in an international environment, managing complex processes, and building strong relationships with customers and cross-functional teams.

What You'll Be Doing

Act as the main point of contact for customers, receiving orders and providing guidance throughout the entire process.

Manage the end-to-end order lifecycle, from order entry through production, shipment, and invoicing.

Coordinate with Planning, Project Management, Production, Logistics, and other internal teams to ensure on-time delivery.

Translate customer requirements into clear internal specifications for execution.

Monitor order status and proactively communicate updates to customers.

Handle customer complaints, non-conformities, returns, and product disposal processes.

Prepare shipping documentation and coordinate with freight forwarders to ensure smooth deliveries.

Manage banking documentation related to customs clearance and shipment release.

Prepare monthly reports, including month-end closing, invoicing reports, payment alerts, and sales order backlog analysis.

Support financial processes by monitoring customer payments and coordinating follow-up activities.

Manage bid bonds and performance guarantees with banking partners for tender participation and contract execution.

Maintain accurate documentation while ensuring compliance with internal procedures and regulatory requirements.

Build strong relationships with customers, internal stakeholders, and international G+D entities.

What We're Looking For
Technical Skills

Previous experience in Customer Service, Order Management, Client Services, Supply Chain, or similar operational roles.

Experience managing customer orders and coordinating with multiple internal stakeholders.

Knowledge of logistics, shipping documentation, or international trade processes is a plus.

Experience with reporting, invoicing, or financial coordination is a plus.

Comfortable working with ERP systems and Microsoft Office applications.

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