Spanish Speaking B2B Solutions Consultant - Athens, Greece

Puesto: Spanish Speaking B2B Solutions Consultant - Work In Athens, Greece
Spanish Speaking B2B Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, dedicated to connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a strong footprint across the continent and an unwavering commitment to excellence, we have built a reputation as one of Europe's most trusted staffing partners. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are passionate about making that happen for every candidate we place.

Job Overview
Mercier Consultancy Group is currently seeking a motivated and experienced Spanish Speaking B2B Solutions Consultant to join a dynamic, international customer support services team based on-site in Athens, Greece. This is an outstanding opportunity for fluent or native Spanish speakers looking for Spanish-speaking jobs abroad that combine professional growth with an exceptional quality of life. In this role, you will serve as a trusted point of contact for business clients, delivering high-quality consultative support and tailored customer service solutions within the customer support services sector — making this Spanish Speaking B2B Solutions Consultant position in Greece an ideal next step for driven professionals seeking a meaningful career move.

Key Responsibilities

Serve as the primary point of contact for Spanish-speaking B2B clients, delivering professional and solution-oriented customer support across all communication channels

Understand and analyse the specific business needs of each client, offering tailored customer support services solutions that drive satisfaction and long‑term retention

Manage and resolve complex client enquiries, escalations, and service issues in a timely and efficient manner, maintaining the highest standards of quality

Develop and maintain strong, lasting relationships with business accounts, acting as a trusted advisor within the customer support services environment

Collaborate with internal teams — including technical support, account management, and operations — to ensure seamless service delivery for all B2B clients

Accurately document all client interactions, service requests, and resolutions within the company’s CRM platform, ensuring full transparency and compliance

Proactively identify opportunities to upsell or cross‑sell relevant customer support services solutions to existing B2B clients, contributing to overall business growth

Monitor client satisfaction metrics and provide actionable feedback to management to continuously improve service quality and client experience

Requirements

Native or fluent Spanish language proficiency — both spoken and written — is essential for this role

Valid EU passport or the legal right to work and reside within the European Union (mandatory)

Previous experience in B2B customer support, account management, or a client‑facing role within the customer support services industry is highly advantageous

Excellent communication, interpersonal, and active listening skills, with a strong client‑first mindset and a consultative approach to problem‑solving

Proficiency in English is required for internal communications; additional European language skills are considered a strong asset

Familiarity with CRM tools, ticketing systems, or customer support platforms is preferred

A proactive, results‑driven attitude with the ability to manage multiple client accounts simultaneously in a fast‑paced, target‑oriented environment

Benefits

What We Offer

Competitive Monthly Salary, benchmarked to reflect your skills and experience in the customer support services industry

Fully Paid Relocation Package, including a return flight to Athens, private airport transfer, and hotel accommodation upon arrival — making your move to Greece completely stress‑free

Monthly Performance Bonus to reward your hard work, dedication, and outstanding client results

2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security and reward beyond standard compensation

Fully Paid Professional Training to…