Senior Customer Success Manager – Strategic Accounts

Responsibilities

• Ensure customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers.
• Act as the primary point of contact for the client for all types of requests.
• Manage customer communications (maintenance, events, incident management, improvement areas, technical work).
• Monitor and improve customer satisfaction.
• Handle all customer requests, informing management and impacted teams.
• Support clients during audits.
• Act as interface between customer requests and internal departments.
• Participate in internal meetings related to managed accounts.
• Provide on-call support as Head of Customer Success.
• Identify cross-sell/up-sell opportunities.

• Proven experience in customer relationship management within data centers.
• Managing Key Accounts
• Strong listening and needs analysis skills.
• Ability to coordinate and manage projects and external service providers.
• Project management capabilities.
• Proficient with standard office tools.
• Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.
• Excellent verbal and written communication skills.
• Strong customer service mindset, diplomacy, and attention to detail.
• Ability to simplify technical topics for various audiences.
• Experience managing a technical client portfolio.
• Proficient with ITSM and CRM tools.
• Fluent in Local language;
  Fluent in English.