Customer Service Associate - Iberia; Logistics

Puesto: Customer Service Associate - Iberia (Logistics)
Introduction

Summary:

The Customer Service International Associate – Iberia is responsible for providing customer service and operational support across the Iberia region. This role serves as a key liaison between customers and internal teams, ensuring timely processing of customer requests, accurate system updates, and effective resolution of service-related issues. The position plays an important role in maintaining customer satisfaction while supporting daily business operations.
What You Will Do   Upload and maintain customer and product information in  Info Tip  and other internal systems.
Support the review and follow-up of  customer credit requests , coordinating with Finance and other stakeholders as needed.
Review and process  logistics and freight invoices , ensuring accuracy and timely resolution of discrepancies.
Assist with the management and resolution of  customer complaints , working cross-functionally to provide timely responses and corrective actions.
Provide customer support for  Amazon accounts , including monitoring and responding to customer inquiries and emails.
Process customer orders, requests, and documentation in accordance with company procedures.
Monitor and maintain customer records to ensure data accuracy and compliance.
Collaborate with Sales, Supply Chain, Logistics, Finance, and other internal functions to support customer needs.
Track and follow up on open customer service issues to ensure prompt resolution.
Prepare reports and provide administrative support for the Customer Service team as required.
Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.
To Be Successful You Will Have   Bachelor s degree or equivalent work experience preferred.
1–3 years of experience in Customer Service, Sales Support, Logistics, or a related function.
Strong organizational skills with excellent attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and customer service skills.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.

Experience with ERP, CRM, or customer service systems is preferred.
Fluent in  Spanish and English  (written and verbal). Portuguese is a plus.

Location:

Madrid, Spain (hybrid 3 days in office)

Reports To:

After Sales and Training Manager

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