Supply Chain Customer Experience Agent

For a  temporary 12 month contract   we are looking for an experienced professional fluent in  French, Spanish, and English   who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers.

As a Supply Chain Customer Experience Agent you will be the primary contact to provide supply chain support for our EUR
- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required

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Your key responsibilities
Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management
Regularly update customers and internal stakeholders on order status and any issues
Handle customer inquiries, process returns, and claims to resolve customer issues promptly
Identify potential obstacles in the fulfilment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement
Understanding customer expectations and translating the voice of the customer for internal stakeholders
Produce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meetings
Develop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvement

You bring
2 - 3 years’ experience in customer service and/or order management
SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valued
Experience in export documentation, incoterms highly valued
Good communication skills and excellent capabilities to resolve issues
Capable of networking within our large organization spread out through different sites worldwide
Capability to analyse customer data and KPI's
Initiative to identify process improvements
French, Spanish, and English is mandatory