Luxury Automotive Expert – Spanish & English Premium Automotive Project | Hybrid – Madrid

Are you passionate about the automotive world and committed to delivering exceptional customer experiences?
At  Foundever , we are expanding our teams in Madrid to support an  exclusive luxury automotive project , offering long‑term stability and career growth within a global, people‑centric company.

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This opportunity is ideal for customer service professionals who enjoy working with high‑end brands in a dynamic and quality‑driven environment.

Location:

Madrid, Spain
Work model:  Hybrid

Working hours:

Full‑time – 39 hours per week

Contract:

Permanent contract
Salary:  €22,000 – €23,000 gross per year (language bonus included)

Start date:

20 July 2026
Initial training:  Fully paid, on‑site in Madrid

Your role
Provide multi‑channel customer support aligned with luxury brand standards
Manage customer inquiries, requests, and incidents efficiently
Deliver a premium customer experience across all interactions
Act as a brand ambassador, ensuring quality, accuracy, and professionalism

What we offer
Permanent, full‑time contract
Rotating schedule from Monday to Friday between 07:50 and 20:00
Gross annual salary starting at €22,100, including language bonus
Additional availability bonus of up to €400 gross per month for weekend coverage outside regular working hours
Fully paid initial training (3 weeks), Monday to Friday from 09:00 to 18:00
Hybrid work model according to project guidelines
A stable role within a global company focused on people development and employee experience

What we are looking for
Native or bilingual Spanish
Advanced English level (minimum C1)
Previous experience in customer service
Strong customer orientation and digital skills
Interest in the luxury automotive sector
Portuguese language skills are a plus
Legal eligibility to work in Spain

At  Foundever , we invest in your professional and personal growth through a holistic well‑being approach covering physical health, work‑life balance, and social impact.
Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening. xiphteb

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.