English​/Spanish Customer Support Agent

Are you a highly motivated, multilingual individual with a passion for customer service? Seize the opportunity to join a global team in the historical and vibrant city of  Athens, Greece !
We are seeking a dedicated  Spanish and English-Speaking Customer Support Agent  to represent world-leading brands across diverse, fast-paced industries including  Tech, Travel, Automotive, and Social Media .
Your

Role and Responsibilities:

Multilingual Expertise:  Serve as the primary point of contact for Spanish-speaking customers, providing friendly, effective, and professional support via phone, email, and chat.
Problem Solver:  Efficiently resolve customer issues, provide accurate information, and troubleshoot product/service inquiries across multiple industry platforms.
Brand Advocate:  Maintain a high standard of customer satisfaction, building positive relationships that reflect positively on our international clients.
Documentation:  Accurately record customer interactions and solutions using our CRM and internal systems.

What We Offer:

A Stress-Free Start & Comprehensive Benefits  We understand that moving to a new country can be challenging, which is why we offer a full-service relocation and benefits package to ensure a smooth transition and a comfortable lifestyle in Greece.
Full Relocation Support:
Flight Ticket Covered:  We reimburse or cover your one-way flight ticket to Athens.
Two-Week Hotel Stay:  Complimentary hotel accommodation for your first two weeks in Greece upon arrival.
Full Administrative Support:  We provide comprehensive assistance with all necessary paperwork, including bank account setup, tax registration, and social security (AMKA) registration, ensuring you are legally employed under a Greek contract from day one.
Competitive Salary:  Receive a competitive base salary plus a monthly performance-based bonus.
14 Salaries Per Year:  Enjoy the standard Greek employment benefit of receiving two extra months' salary (typically paid around Easter and Christmas/Summer).
Health Coverage:  Access to Greece's national healthcare system, often supplemented by private health insurance plans provided by the company.
The Greece Advantage An Exceptional European Lifestyle:
Cost of Living:  While prices are rising, Athens generally offers a significantly  more affordable  cost of living (especially in housing and dining out) compared to major European capitals like Paris, London, or Amsterdam. Your salary goes further, allowing for a higher quality of life.
The Weather:  Experience  300+ days of sunshine  per year. Say goodbye to the grey!
Mediterranean Culture:  Enjoy a relaxed, outdoor-focused lifestyle, rich historical sites, world-class cuisine, and easy, affordable access to the  Greek Islands  for weekend travel.
Work-Life Balance:  Greece promotes a healthy work-life balance, allowing you plenty of time to explore the city and its surrounding beauty.

Minimum Requirements:

Language

Skills:

Spanish: C1/C2 level (fluent/native-level written and verbal communication).
English:  B2 level or higher (working proficiency, written and verbal communication).

Citizenship:  Valid  EU Citizenship  (required for smooth employment).

Soft Skills:

Strong communication, empathy, a customer-first mindset, and effective problem-solving abilities.

Experience:

Previous experience in a Customer Support/Call Center environment is a plus, but full, paid training is provided.

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