Global Employment Specialist; GlobalHire

Puesto: Global Employment Specialist (GlobalHire)
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people.

People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About

The Role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Subject Matter Expert to bridge our front-line support agents with the Product team for Revolut Global Hire, our Employer of Record (EOR) product.

You’ll be at the centre of a complex ecosystem, becoming an internal expert on the feature, supporting teams to handle complex HR, payroll, and cross‑border compliance cases, and providing outstanding service to our customers.

Up to shape what’s next in finance? Let’s get in touch.

What You’ll Be Doing

Being the technical expert for our global talent products, providing guidance and resolving ambiguity for our internal support teams

Leading the end-to-end coordination of complex cases, managing the lifecycle across Customer Support, Product, and Operations teams

Building and taking full ownership of our internal operations playbooks, ensuring seamless execution

Designing and delivering specialised training programmes, ensuring team members are experts on our latest product features and global HR updates

Identifying systemic gaps or friction points, and collaborating with Product teams to project‑manage improvements that elevate customer and agent experience

What You’ll Need

Fluency in English

2+ years of experience in a customer support or product specialist role, responding to and managing complex HR queries

A solid understanding of support tools and documentation platforms

A track record of managing high‑stakes, multi‑stakeholder cases

Exceptional attention to detail and a solution‑oriented mindset

Excellent communication and collaboration skills, with the ability to work cross‑functionally among teams

A proactive and self‑motivated attitude to apply a high level of ownership and have an impact in a fast‑paced, evolving environment

Genuine empathy and a customer‑centric approach

Nice to have

Experience working on HR tech or B2B SaaS products

Familiarity with the concepts and operational challenges of global hiring models, as well as managing and paying remote international teams

A background in creating training modules, internal knowledge bases, or playbooks

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just…