Customer Success

Permanente regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Your next challenge

We are looking for an Customer Success to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Enterprise accounts, maximize their satisfaction and retain them.

What you'll be doing:
* Lead the relationship with our SMEs customers as soon as they decide to join Pluxee and Cobee by Pluxee, becoming the go-to-person for them
* Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement
* Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)
* Consistently provide feedback to Product on client's needs.
* Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).
* Identify Customer Success Qualified Leads (CSQLs)
* Collaborate with the sales team to maximize sales opportunities.
* Provide account specific operational and technical support for different levels of accounts via email and phone.
* Refer issues to the technical team.

Education Requirements:

Bachelor’s degree in Business Administration, Marketing, or a related field.
Work Experience Requirements:  2-3 years of Customer Success or Key Account Management experience with a strong focus on cross selling.

Other Requirements:
* Demonstrated experience in dealing with a large amount of accounts.
* You have proven experience working for a successful startup or scale-up SaaS:
Fintech, HRTech, etc.
* Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).

Languages:

Fluent in both English and Spanish (mandatory)

Competencies:

* A person with a genuine commitment to customer success and satisfaction.
* You have the ability to convey complex information clearly and concisely to customers.
* An active listener and you understand customer needs and concerns effectively.
* An analytical thinker with the capability to identify and address issues that may arise during onboarding.
* Someone with flexibility to adapt to changing customer needs and evolving product features.
* Someone with the ability to thrive in a dynamic and fast-paced environment.
* You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee by Pluxee's products with ease.
* Someone with…