Banking Customer Service Agent - German Speaker

Key Responsibilities:

• Guide customers through digital banking services
• Answer customer questions about accounts, cards and payments
• Protect customer data at every step
• Escalate complex or sensitive cases appropriately

• Fluent German, written and spoken
• Spanish at upper-intermediate (B2) level or above
• High school education (Bachillerato) or equivalent; banking customer service experience is valued
• The selection includes a short video and a written test in the required language
• Comfortable learning new systems and tools
• Organised and able to handle several cases at once

• Work model:
  On-Site
• Schedule:
  
  Midnight – from 20:00
• Paid training: 25 days
• Start date:
  
  2 November 2026
• Full-time contract

• Salary: €1,409.98 gross per month, plus a €129.27 gross monthly language allowance
• Sunday shifts paid an extra €1.92 gross per hour
• 38.5 hours per week

Open to candidates already living in or near Madrid.

Our team supports you from application through to onboarding.