Customer Care Advisor
Publicado en 2026-10-18
-
Servicio Al Cliente
Representante de servicio al cliente, Gestión de CRM, Apoyo técnico, Centro de ayuda
We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki
. Depending on the project, you may provide customer service, after-sales support, technical assistance, claims support, or support for business customers
Working
Location:
Athens or Thessaloniki, Greece
Work Model: On-site
Language: Dutch – C1/C2level
English: B2–C1, depending on the project
Salary: €1,300 gross/month (paid over 14-months)+ bonus(depending on the project)+Full relocation package (4 weeks hotel accommodation+airport pick up+flight ticket+real estate agency fee)
Working
Schedule:
Monday–Friday, with occasional weekend shifts depending on the project
Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position
Your Responsibilities- Handle customer inquiries via phone, email, and chat.
- Provide accurate and professional customer support.
- Troubleshoot product, service, account, payment, or technical issues.
- Assist with deliveries, repairs, replacements, refunds, and claims.
- Explain product and service information clearly to customers.
- Manage customer interactions and case information using CRM systems and internal tools.
- Escalate complex issues when necessary and follow up until resolution.
- Maintain accurate documentation and meet quality and performance targets.
- Dutch proficiency at C1 level
, both written and spoken. - English proficiency at B2–C1 level
, depending on the project. - Strong communication and active listening skills.
- Good problem-solving and multitasking abilities.
- Customer-focused and solution-oriented approach.
- Comfortable working with computers, CRM systems, and multiple digital tools.
- €1,300–€1,500 gross monthly salary, depending on the project.
- Performance/productivity bonuses on selected projects.
- Transportation support on eligible projects.
- Comprehensive training and onboarding.
- Professional development opportunities.
- International and multicultural working environment.
- Employee well-being support on selected projects.
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