IT Site Support Analyst

The key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iphones and telephones. To deliver user requests, these include the configuration, build and installation of hardware, installation of software and applications etc.

Support of PCs, laptops, telephones, soft phones, mobile and desk handsets, printing and printing devices, smart devices, Digital Scanners.

Support of Applications and Software both external and internal, external applications include all Microsoft products.

Configure build and install hardware, being responsible for the patching of all desktop devices and up to date AV. Setting up and maintaining training and meeting rooms with required hardware. Setting up and managing Video and collaborative Conference calls.

Process help desk tickets for employees and contractors. Update company systems with knowledge guides, ticket updates and inventory items as required.

• Office Moves and Real Estate Initiatives
• Hardware Refreshes
• Major Software Roll Outs
• Desktop Migrations
• Security Implementations and Compliance issues
• Standardisation of End User Services to align the EUS catalogue of services globally.
• Train and guide staff on hardware and software usage
• Document resolution to desktop issues, propose solutions to root cause problems.
• Interact with 3rd party vendors to drive and resolve specific technical problems.
• Identify opportunities to improve, automate, or simplify processes or systems.
• To provide assistance in other countries in the EMEA region when required – this can comprise remote support of problems or onsite visits

Experience:

A minimum of 3 years in technical support roles for end-users.

• Microsoft Certified Desktop Support Technician certification a plus
• Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
• Knowledge of Mac OS/Apple iOS a plus
• Advance level of English

• Communication skills to interact with users of different technical levels.
  Minimum C1 level in English.
• Proactive and service-oriented attitude.
• Ability to prioritize tasks and handle multiple requests simultaneously.
• Collaboration with other departments, such as IT, to ensure operational continuity.

What we offer in return:

• +30 days of vacation a year
• Working from home option
• Private medical insurance
• Life and accident insurance
• Stock purchase option
• Pension plan

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Job Identification 25849
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category End User Support
• Business Unit Spain
• Legal Employer Chubb European Group SE Spanish Branch