Senior Technical Support Officer

Company Description

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

We are looking for a highly organized and experienced Senior Technical Support Officer to join our National IT team based in our Brisbane CBD office. Reporting into the ANZ - Service Delivery Manager, this role will be responsible for providing excellent customer service to all levels of the Queensland business in an efficient, personal and professional manner.

Some of the key responsibilities in this role include:

• Identifying and proactively resolving IT issues, primarily for the Brisbane, Gold Coast and Sunshine Coast offices
• Providing first and second level hardware and software support
• Adhering to all processes and documenting procedures accordingly
• Making recommendations on upgrades and replacements when necessary
• Proactively building the IT brand via local delivery of customer facing technology initiatives

Some of the key technologies that this position will be supporting are:

• ITIL
• Windows 11
• Azure Tools
• Intune Administrator
• Office
  365 Suits
• Active Directory
• Service Now
• Citrix
• Share Point
• Team Viewer
• Teams
• Audio and Visual (conferencing)
• LAN/WAN/WLAN

To be successful in this role you will have:

• Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
• A minimum of 5 years experience in similar IT support roles
• Ability to organize a busy and varied workload
• Strong customer/client focus with excellent communication skills
• Experience in relocating IT equipment associated with future office moves would be an advantage
• Experience in working with Microsoft applications and a working knowledge of networks
• Experience of building business relationships and servicing senior level management
• Ability to confidently deliver any information session or training as required

What We Offer

• A dynamic, friendly team of professionals
• Competitive salary and benefits package
• Access to exclusive staff discounts and rewards
• Career-enhancing opportunities—previous contract holders have progressed into exciting roles that elevated their professional profiles

Ready to make your mark in a purpose-driven, nationally recognised brand? We’d love to hear from you.

Apply now by clicking the button below, or for further information please contact Kate Dobbie on  for a confidential discussion.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.

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