Regional IT Service Delivery Manager

Description The opportunity

We're looking for a Regional Service Delivery Manager to lead IT service delivery within our Europe region, serving as the critical bridge between central IT services and our Service Business Unit across multiple Service sites. In this role, you'll directly engage with Hub Managers, LSU Managers, business application owners, and IT stakeholders to ensure consistent, reliable IT infrastructure and applications are delivered to every location.

You'll tackle the complexity of supporting distinct operational needs across diverse sites while maintaining alignment with global standards—balancing local business requirements against enterprise IT strategy, managing escalations, and translating business demands into effective technology solutions.

• Act as the key interface and single point of contact between central IT services and our Service Business Unit across multiple Service sites within the region
• Consult directly with Hub Managers, LSU Managers, and business application owners on IT-related topics to understand operational needs and deliver tailored solutions
• Ensure end-to-end IT service delivery across all Service sites, including operational management and coordination with global IT support and third-party suppliers
• Aggregate and prioritize demands from diverse business stakeholders, translating requirements into actionable IT service improvements and new capabilities
• Lead escalation management and coordinate resolution of issues across sites, maintaining service continuity while addressing local and regional priorities
• Oversee the implementation of global IT standards and processes in local environments, ensuring consistent policy compliance across all locations
• Develop and maintain comprehensive understanding of each site's operational requirements, systems architecture, and stakeholder landscape to inform regional strategy
• Serve as the SPOC for global IT projects and changes, ensuring smooth coordination between business units and central IT while minimizing operational disruption
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Bachelor's degree in information technology, business, engineering, or a related field
• 10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles
• 5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders
• Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions
• Experience with manufacturing operations methods, process, and change management is an advantage.
• Strong proficiency with IT service management platforms (Service Now), Microsoft enterprise tools (Azure, Dev Ops, Office 365), and process improvement methodologies
• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.