IT Business Administrator | ServiceNow

# IT Business Administrator | Service

NowIT Business Administrator | Service Now Salary €Negotiable Location Madrid , Spain Contract Temporary Industry Technology ---Contact Lorenzo RijperL
** Role Description
** The role requires strong Service Now knowledge with several years of hands-on experience and a solid understanding of the platform. The focus is on administration, processes, and user support rather than development or coding.

The position is
** multifunctional**, covering Business Analysis, Change Management, and Knowledge Management responsibilities.

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- ** Key Responsibilities
**** Service Now Administration & Support
*** Resolve Service Now administration-related issues, user problems, and process-related incidents.
* No development or coding required; however, the role involves asking the right questions to users to properly diagnose and resolve issues.
* Handle tickets such as troubleshooting cases where a user cannot edit incidents by investigating the root cause.
* Create and maintain Service Now reports and dashboards.

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- ** Business Analyst
*** Act as a Business Analyst, gathering requirements for incidents, requests, and enhancements.
* Define and validate requirements clearly with users.
* Perform testing activities, such as validating newly created forms developed by the team, ensuring they meet the requested requirements.

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- ** Change Manager
*** Act as a Change Manager (CM).
* Track and monitor changes, ensuring all information is accurate and complete.
* Lead Change Advisory Board (CAB / CAP) meetings with up to 20 participants.

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- ** Knowledge Management
*** Develop and maintain Service Now knowledge base articles and user guides.
* Validate content accuracy, structure, and formatting to ensure quality standards.

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- ** Skills & Competencies
*** Strong communication skills
* Ability to lead meetings with up to 20 participants
* Analytical mindset
* Curious and proactive attitude
* High level of autonomy
* Strong attention to detail, especially for testing activities--
- ** Technical & Professional Requirements
*** Service Now: 3-5 years of experience
* ITIL Foundation (v3 is sufficient)
* English: mandatory / very important
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