Prod Compliance Sr. Associate EN, Global Solutions & Risk Compliance; GSRC

Product Compliance Senior Associate - EN, GSRC

The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings.

GSRC raises the bar on quality by implementing operational changes matching the ever changing regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.

• Review the latest product information as per Standard Operations Procedures (SOP) and cross-check it against relevant regulatory documentation.
• Classify products using various Amazon-specific tools and systems to ensure compliance requirements for availability on Amazon.
• Work closely with your manager and the Process Experts to address deviations from SOPs and seek guidance when necessary.
• Maintain detailed records of assigned tasks and utilize standardized reports to prioritize work, aiming to meet Quality, Productivity, and Service Level Agreement targets.
• Identify opportunities for improvement and collaborate with partner teams to reduce manual effort, including automating reports using Excel queries.
• Provide feedback on SOPs and contribute to ongoing operational process refinement.
• Participate in knowledge-sharing sessions and share expertise and learnings.
• Mentor peers by answering queries and providing process-level training when needed.

• Ability to use Microsoft Excel (filters, sorting, cell referencing, pivot tables, data validation, etc.).
• Basic understanding of SQL; ability to self-serve defined queries and retrieve data from a database.
• Knowledge of Customer Relationship Management tools, managing customer data and tracking interactions.
• Attention to detail and ability to analyze and identify patterns across data sets.
• Problem-solving skills with the ability to find solutions through logic, intuition, creativity, and design thinking.
• Commitment to investigation, research, and diving deep to seek facts.
• Ability to understand, interpret, critique, analyze, and communicate data.

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform.

To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.

The Operational Risk Compliance (ORC) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). Global Solutions and Risk Compliance (GSRC) is the operational arm of the ORC organization. This involves analyzing product import documentation and flagging hazardous risks.

We are also responsible for keeping Amazon customers safe and informed by coordinating actions around worldwide program teams to classify products and ensure Amazon’s product listings follow regulatory and legal compliance guidelines. These actions include removing products from the site and from our warehouses, and contacting customers with pertinent sustainability information. The ORC team partners with GSRC supports regulatory compliance…