Customer Success Engineer, Data Center Learning

Customer Success Engineer, Data Center Learning

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Based in Vasteras, Sweden and reporting to the Manager of Customer Success for APMEA and EURI, Customer Success Engineer's (CSE) help clusters to become and remain self-sufficient in executing their own training programs to include planning and conducting of training activities. CSEs collaborate with Training Coordinators on the Data Center Learning team as well as managers and administrators in their clusters, to ensure training is planned, assigned, and scheduled properly.

CSEs facilitate the Train-the-Trainer program in their clusters to ensure each cluster has the right number and type of Certified Instructors to conduct their training locally.

As a CSE you will track key metrics for your clusters, ensure data accuracy, assist in the reporting of these metrics as required, and within Data Center Learning you are the owner of training metrics for your clusters. Each CSE is both the front-line, day-to-day face of Data Center Learning in their clusters, and is also the front-line voice of the customer in representing their needs across Data Center Learning.

• Manage projects and deliver critical solutions, improvements, and mechanisms, which require you to work independently across teams.
• Engage with our customers to identify what is hindering growth, develop solutions, and test before scaling to benefit all customers.
• Organize, understand, and share customer feedback with other teams to ensure Data Center Learning’s decisions always consider the voice of the customer. You understand customer sentiment about Data Center Learning products and services.
• Transform raw thoughts into clear, consistent, and accurate documentation and/or direction. You own training strategies, training plans, and project status communication.
• Build constructive working relationships with customers, stakeholders, managers, and peers. You recognize discordant views and take part in constructive dialogue to resolve them.
• Support new cluster launches by engaging with cluster leadership early and helping them build their training program as the cluster prepares to launch.
• Collect data across multiple initiatives, are able to ensure data accuracy, and can communicate actionable insights from this data.
• Audit cluster training plans and completion metrics, to identify areas for support or intervention.
• Manage the rollout, maintenance, and auditing of the Train-the-Trainer program in your clusters to ensure they have the right number and type of Certified Instructors.
• Highly skilled in the Data Center Learning’s learning management systems (LMS), KNet & Learn.
• Able to create and close sessions, identify missed automated assignments, deep dive root causes, and escalate when required to resolve issues and minimize broader impact.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let…