Customer Experience Partner

Your new role

Ready to lead the strategy that transforms traditional marketing into personalized customer journeys across every channel? Shape the future of customer engagement by designing personalized, omnichannel experiences that transform every touchpoint. Join us as Customer Experience Partner and drive the transformation!

As Customer Experience Partner, you'll be at the heart of our Customer Engagement transformation—moving from traditional approaches to a personalized, omnichannel strategy that puts customers first. You'll drive digital innovation while leading new ways of working that seamlessly connect different engagement touchpoints to elevate the entire customer experience.

• Developing and maintaining end-to-end customer journey maps and a content calendar that identify key touchpoints, pain points, and opportunities across digital and in-person channels
• Designing and overseeing a customer-centric content strategy that delivers the right message at the right time through the right channel with measurable impact.
• Partnering with Marketing, Sales, Medical, and Business Technology Solutions teams to create and execute integrated, customer-focused campaigns
• Ensure seamless integration between digital and field engagements to deliver a cohesive and value driven customer experience.
• Drive change management and train teams on customer journey mapping tools and omnichannel best practices.
• Collaborate with Data & Insights teams to guide omnichannel initiatives and enhance customer journeys using predictive analytics and segmentation.

Within the Spain affiliate, you'll be part of the Customer Engagement function—a dynamic team at the forefront of transforming how we connect with healthcare professionals, payers, and patients. This team is dedicated to staying ahead of market trends and external innovation opportunities, ensuring we remain at the forefront of customer engagement while delivering seamless, value-driven experiences.

• A degree in Business Administration, Life Sciences, Marketing, or related field
• Minimum 4 years of experience within customer engagement / digital marketing / commercial transformation functions with proven experience in designing and delivering impactful omnichannel and customer experience strategies.
• A strong understanding of the pharmaceutical or healthcare sector is required for this position, including experience in a multinational matrix organization.
• Robust experience driving Digital Transformation, with a track record of leading change management and ensuring smooth adoption.
• Fluency in both Spanish and English (written and verbal).

As a person, you demonstrate strong cross-functional stakeholder management skills with the ability to influence, challenge, and gain consensus across varied teams. You have an analytical mindset and strong problem-solving skills, using and evaluating market and customer data to maximize business opportunities and customer experience.

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results.

Here, you'll find a culture that embraces innovation and experimentation—where bold ideas are encouraged and collaboration drives meaningful impact. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

Submit your application including your CV in our platform. A cover letter explaining why you're the ideal candidate to lead this transformation is always welcome!

Please submit your application by 27th February. Applications will be reviewed on an ongoing basis, so…