IT Manager

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We are looking for an experienced and hands‑on IT Manager to lead on‑site IT operations and manage a team of IT Engineers. You will be responsible for ensuring reliable, secure, and efficient day‑to‑day IT services for employees, covering end‑user support, local infrastructure, networking, cybersecurity measures, and vendor coordination.

As an IT Manager, you will report to the VP of Infrastructure and be accountable for all on‑site IT operations. You will collaborate with central Infrastructure, Dev Ops, and Cybersecurity teams to align local IT services with group standards while addressing site‑specific needs. Your role is to ensure high availability, strong security, and excellent service quality across end‑user computing, networking, and local infrastructure, while leading and developing an on‑site IT team and managing external vendors.

As an IT Manager you are performing as expected if:

• On‑site IT services run smoothly with minimal disruption to business operations.
• End‑user support SLAs are consistently met, with high employee satisfaction.
• Local networks, endpoints, and IT systems are stable, secure, and well‑documented.
• Cybersecurity measures are correctly applied and enforced at site level.
• IT Engineers are engaged, well‑organized, and continuously improving.
• Vendors and service providers deliver according to contracts, SLAs, and cost expectations.
• Keep a solid relationship and trust with the local leadership team in your country. You are their direct IT contact point.

• Lead and manage the on‑site Helpdesk team, ensuring clear ownership, prioritization, and high service quality.
• Oversee day‑to‑day IT operations: end‑user support, devices, networks, printers, meeting rooms, and local systems.
• Ensure availability, performance, and security of local IT infrastructure and connectivity.
• Implement and enforce cybersecurity measures in coordination with group Cybersecurity teams.
• Manage endpoint lifecycle: procurement, provisioning, configuration, maintenance, and decommissioning.
• Own local incident, request, and problem management processes, ensuring SLA compliance.
• Coordinate with central Infrastructure, Dev Ops, and Security teams for escalations and projects.
• Manage relationships with IT vendors and service providers (hardware, connectivity, support).
• Track IT assets, licenses, and local IT costs, ensuring accuracy and cost control.
• Maintain documentation, procedures, and operational runbooks.
• Support IT projects such as office openings, relocations, or infrastructure upgrades.
• Ensure compliance with company IT policies, security standards, and audit requirements.
• Drive continuous improvement of IT services, tools, and user experience.

Essential

• Strong experience in IT operations and on‑site infrastructure management.
• Solid knowledge of networking (LAN/WAN, Wi‑Fi, VPN, firewalls).
• Endpoint management (Windows, macOS, Linux), including provisioning, patching, and lifecycle.
• Identity and access management fundamentals (users, roles, permissions, MFA).
• Cybersecurity basics: endpoint protection, patch management, access control, backup practices.
• ITSM processes (incident, request, problem, change management).
• Experience managing IT vendors and service providers.
• Proven experience leading and managing IT engineers or technicians.
• English & Spanish

Valuable

• Experience administering Google Workspace (user lifecycle, groups, devices, security settings, and access controls).
• Hands‑on experience with endpoint protection and EDR solutions
  , specifically Sentinel One or equivalent.
• Experience using remote monitoring and management (RMM) tools such as Ninja One for endpoint monitoring, patching, and automation.
• Strong understanding of asset management and device inventory
  , including lifecycle tracking and reconciliation with user access.
• Practical knowledge of security and compliance requirements (e.g. GDPR), including device security, access and audit support.
• Ability to use scripting or light automation to improve IT operations (onboarding, patching, reporting).

Experience operating IT services in multi‑site and/or multi‑country environments
, coordinating local and central teams.