Operations Support Executive - JP, JP Ship

Operations Support Executive - JP, JP Easy Ship

Job  | ICP-Dalian branch - J15

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management within and outside of Amazon, rolling out new processes, and running central control centers. The role requires someone proficient in Japanese and possessing a broader view of customer experience, a high willingness to take ownership, and skills in identifying patterns, disruptions, scrutinizing details, and foreseeing data implications.

This team supports inbound and outbound operations via voice and non‑voice channels. The candidate must be ready to work on weekends and in shifts.

• Remotely monitor efficient functioning of the assigned sites via outbound call, emails and coordination with field executives.
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
• Train and direct sellers for execution and adherence to norms and practices.
• Devise and deploy SOPs, analyze data, and propose features and processes that improve the seller experience.
• Willing to work on weekends.

• Speak, write, and read fluently in Japanese at a business level or above (N1+).
• Speak, write, and read fluently in English.

• Knowledge of Microsoft Office including Outlook, Word, and Excel.

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