Solution Architect Microsoft Dynamics CRM; m​/f​/d

Solution Architect for Microsoft Dynamics CRM (m/f/d)

Madrid

Job :

81439

Division:

Liebherr International

Company:

Work area:

Information technology / Software

Country:

ES

Entry level:

Professionals

Type of contract:

full time

Join LIEBHERR, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Solution Architect – Microsoft Dynamics CRM (m/f/d) to play a key role in our newly established Digital Center in Madrid.

In this role, you will own and shape the global Microsoft Dynamics CRM template of Liebherr’s global S/4

HANA template for our Sales and Service companies (“Mixed Sales Companies”).

You will drive the design of standardized, scalable, and customer-centric CRM solutions, promoting global harmonization, best practices, and a template-first approach across entities. You will be part of an international, cross-functional team that values innovation, methodology and long-term thinking, making a direct impact on how Liebherr engages with customers globally.

The working location for this position will be in Madrid city where we are currently setting up a new office. We operate a hybrid model, requiring at least 40% of the working time on-site.

• Own the end-to-end Microsoft Dynamics CRM solution architecture within Liebherr’s global template, ensuring consistency, scalability and governance.
• Design and govern global template solutions across CRM capabilities such as:
  Lead-to-opportunity and opportunity-to-order processes, Account and contact management, Customer lifecycle management, Installed base and asset-related customer views, Case and complaint management, Sales pipeline and activity management.
• Translate complex business and statutory requirements from multiple countries and divisions into harmonized, standard CRM solutions minimizing custom development and ensuring a configuration-first approach.
• Lead and facilitate global design workshops with sales, customer services, and after-sales stakeholders.
• Design and govern the integration between Microsoft Dynamics CRM and SAP S/4
  
  HANA (SD, Service, Finance), Microsoft Dynamics Field Service, Installed base and asset data, and Marketing or digital platforms where relevant.
• Act as a trusted advisor to business stakeholders, providing expert guidance across all project phases:
  Design, realization, testing, cutover, go-live and post go-live stabilization.
• Contribute to change management activities, ensuring adoption of new processes and CRM solution.
• Support the creation of solution documentation leveraging tools such as JIRA and Confluence.
• Collaborate closely with an international, cross-functional team to deliver high quality, scalable solutions that support our global growth.
• Travel (up to 30%) to Liebherr sites worldwide to engage directly with business teams and support deployments.
• Bachelor’s or Master’s degree in Marketing, Information Technology, Business Administration, or related field.
• 7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement, including large-scale implementations.
• Proven experience as a Solution Architect or Lead consultant in Microsoft Dynamics CRM programs or template-based rollouts.
• Strong understanding of B2B sales and service processes, ideally in industrial or equipment related industries.
• Deep expertise in Dynamics CRM capabilities, including Sales and customer engagement modules, Case and Service Management, and Platform configuration and customization.
• Experience designing and governing global CRM templates across multiple countries and legal entities. Experience integrating CRM platforms with ERP systems in complex B2B environments is a strong advantage.
• Demonstrated ability to analyze business challenges and translate them into CRM solutions that drive efficiency and value.
• Familiar with JIRA and Confluence (or similar tools) for task management and team collaboration.
• Strong communication and stakeholder management skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences.
• Fluency in English (written and spoken); additional languages (e.g., German) are an advantage.
• A collaborative…