Desktop Support Engineer

Flying Bark Productions is a dynamic and innovative animation studio dedicated to pushing the boundaries of character animation and storytelling. We are working on exciting projects such as Avatar:
The Last Airbender feature film, Netflix's Ghostbusters animated series and Stranger Things animated series as well as upcoming feature film, Zac Power.

Flying Bark's Madrid studio is a busy, creatively driven production environment where artists and production teams depend on IT to keep them unblocked. The Desktop Support Engineer is the hands‑on technical backbone of IT support in the Madrid studio.

This role is responsible for providing frontline helpdesk support and maintaining the production desktop systems, from troubleshooting hardware, OS, and VFX software issues through to workstation deployment and infrastructure support as directed by senior IT staff. You are flexible, results‑focused, and empathetic to your users' needs and the deadlines and production pressures they experience. You are resilient, approachable, and you understand that in a studio making animated TV shows and films, a highly technical role serves a highly creative field.

• Provide user helpdesk support, ensuring helpdesk requests are addressed in a timely fashion and escalated as appropriate
• Troubleshoot base computer hardware and OS issues as well as VFX software issues, including problem resolution for applications such as Nuke and Maya
• Troubleshoot Active Directory, FreeNAS: identify workstation issues, along with server and/or network-services issues
• Participate in troubleshooting for internally developed applications
• Ensure incidents are communicated clearly and promptly to affected stakeholders

• WDS, WSUS: install and deploy new and/or rebuild existing workstations, configure hardware, peripherals, services, and settings in accordance with standards and project/operational requirements
• Ensure all facets of deployments are completed properly, including workstation patching, UPS allocation, and provisioning of proper peripheral equipment
• Support MDM solutions (e.g. Jamf, Kandji, Mosyle, or similar) for macOS fleet management
• Manage macOS deployment, imaging, and OS upgrades
• Coordinate planned maintenance and upgrades with production teams to minimise disruption

• Manage the onboarding and offboarding of users to IT systems, creating and terminating user accounts according to protocol, ensuring that they have the correct access rights to data on the company system
• Ensure Active Directory objects are correctly located within OU structure and ensure that related documentation is maintained accurately
• Ensure onboarding and offboarding is performed according to procedure and continuously improve the processes and tools toward that goal

• Ensure proper record keeping and tracking of users, systems and software, regularly reconciling tracking with utilisation, inventory control, user licences, and computer access to the network
• Maintain and update both the asset management systems for hardware and software assets and the Dev Ops wiki and Confluence knowledge base, ensuring accuracy
• Bacula, BareOS, ZFS replication: schedule testing of backup systems to ensure confidence in the system
• Support physical security systems and ensure proper functioning, both in-house and cloud application configuration and usage
• Asset tagging and tracking data to ensure best management of computing resources
• Perform periodic performance reporting to support capacity planning

• Participate in technical research and testing in conjunction with the IT team, with an expectation that when you identify deficiencies or opportunities for improvement you take this to the project stage to implement the improvement
• Participate in supporting other team initiatives
• Other duties and projects as assigned

• Formal education and/or certification in computer systems preferred, such as A+ credentials
• Two to four years system helpdesk experience in a Media/Entertainment environment
• Experience in…