System Engineer

Microsoft 365 Specialist (System Engineer)

Alter Domus is seeking a skilled and proactive Microsoft 365 Specialist (System Engineer) to join our Global IT Operations team. This role is essential in ensuring the effective deployment, management, and security of our Microsoft 365 environment. You will also engage with key stakeholders and leverage your technical expertise to enhance end user experience.

• Manage and support the Microsoft 365 environment, including Exchange Online, Intune, SharePoint, Defender, Entra  Teams.
• Collaborate with cross-functional teams to integrate Microsoft 365 solutions with existing systems and workflows, enhancing overall operational efficiency.
• Oversee the procurement, allocation and management of Microsoft 365 licenses, ensuring compliance with licensing agreements and optimizing license usage across the organization.
• Implement and maintain security protocols and best practices (CIS) to protect sensitive data within the Microsoft ecosystem, including user access controls, data loss prevention, and threat protection measures.
• Monitor system performance and security incidents, generating reports and insights to inform decision-making and improve service delivery.
• Deliver technical support and training to the Level 1 and Level 2 teams.
• Stay updated on the latest Microsoft 365 features and security trends, recommending enhancements and upgrades to improve functionality and security posture.

• Develop and maintain comprehensive documentation that supports end user operations, including guides for troubleshooting common issues, step-by-step instructions and best practices.
• Advanced expertise in mail flow, hybrid configurations, transport rules, connectors and accepted domains. Strong troubleshooting: message trace, header analysis.
• Strong knowledge in Conditional Access, Identity Protection, MFA, Single Sign-On.
• Intune Management:
  Device compliance, Windows Autopatch & Autopilot, Security baselines, configuration profiles, update rings and app deployment.
• Proficient in managing Active Directory, Group Policy.
• Proven experience in End User Experience Support, with a focus on delivering high-quality service and support.
• Knowledge of the Apple ecosystem (JAMF) would be considered an advantage.

• Minimum of 3 years of relevant experience in the IT industry.
• Exceptional oral and written communication skills.
• Detail-oriented and organized, with a proven ability to meet deadlines in a fast-paced environment.
• Strong work ethic, responsiveness, and a commitment to customer service excellence.
• Excellent team player with strong interpersonal skills.
• Self-motivated and capable of thriving in a project-based environment.

• Support for professional accreditations such as ACCA and study leave.
• Flexible arrangements, generous holidays, plus an additional day off for your birthday.
• Continuous mentoring along your career progression.
• Active sports, events and social committees across our offices.
• 24/7 support available from our Employee Assistance Program.
• The opportunity to invest in our growth and success through our Employee Share Plan.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. We celebrate our differences and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.