AI Transformation Analyst - WMI

AI Transformation Analyst - WMI Country Spain IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organization and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible. This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The Wealth Management Insurance division covers three businesses in all Santander Group countries Insurance Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.

Wealth Management Insurance is looking for a AI Transformation Analyst based out of Madrid. You will help business teams identify opportunities design effective prompts document use cases prepare enablement materials and track adoption and impact contributing to the safe consistent and effective use of AI in day-to-day activities. Were shaping the way we work through innovation cutting-edge technology collaboration and the freedom to explore new ideas.

• Support AI discovery and adoption activities across WMI domains including workshops interviews process mapping and use-case documentation.
• Design test and refine prompts and practical AI usage examples for business teams ensuring outputs are clear reliable and aligned with applicable guidance.
• Document AI use cases user journeys process changes adoption learnings expected benefits and relevant control considerations.
• Prepare training materials user guides playbooks FAQs and communications that enable business teams to use AI effectively.
• Track adoption usage and qualitative user feedback to identify barriers improvement opportunities and success stories.
• Support coordination with Data AI Technology Risk Compliance and business stakeholders during pilots and adoption activities.
• Contribute to prompt libraries reusable assets communities of practice reporting packs research and benchmarking on emerging AI capabilities relevant to WMI.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. Were enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typically 0-3 years of experience in transformation consulting data technology operations product innovation or financial services (Required)
• Experience preparing presentations documentation analysis or training materials for business stakeholders through academic internship or professional projects (Required)
• Practical exposure to generative AI tools productivity copilots analytics tools or automation solutions (Preferred)

• Bachelors degree or equivalent demonstrated experience in Engineering Data Science Computer Science or a related field (Required)
• Relevant coursework or practical exposure to Artificial Intelligence analytics digital transformation or process improvement (Preferred)

• Fluent English (Required)
• Fluent Spanish and/or additional languages relevant to a global WMI environment (Preferred)

• Practical understanding of Generative AI prompting copilots and business productivity tools (Required)
• Ability to analyse activities and processes identify friction points document opportunities and track basic adoption KPIs (Required)
• Working knowledge of PowerPoint Excel and collaboration tools exposure to Power Platform Python or analytics tools (Preferred)

• Strong written and verbal communication…