System Administrator

Signicat is a pan-European digital identity company that makes it easy and safe for organizations to know who they are interacting with online. Using our proprietary technology, we help companies and public organizations securely verify the identities of people and businesses, authenticate users, and enable compliant electronic document signing, so their customers can access services and complete online processes with confidence.

Today, Signicat employs over 530 people across 20 offices in 15 European countries. We work with leading banks, fintechs, telcos, public authorities, healthcare providers, and enterprises across retail and mobility to deliver trusted digital identity and onboarding solutions at scale.

Joining Signicat means contributing to a mission that has a real impact on how society works and trusting each other in an increasingly digital world.

We are looking for a System Administrator in Madrid to join our Internal IT Team within the Enterprise Platform department. Our mission is to empower and enable everyone at Signicat to be as effective as possible.

As a System Administrator, you will play a hands-on, vital role in ensuring our internal systems, infrastructure and services are stable, secure, and resource efficient. You will be a key contributor to our daily IT operations, balancing proactive system improvements, comprehensive documentation and collaborative, transparent end-user support. This role is ideal for someone who enjoys technical troubleshooting, working autonomously on complex assignments and continuously finding ways to optimize our IT landscape.

• Building & Securing Our Infrastructure:
  Implementing maintainable, resource-efficient, and secure systems and services that scale with our growth.
• Proactive Problem Solving:
  Recognizing and addressing areas of improvement within defined scopes, translating opportunities into robust technical enhancements.
• Troubleshooting & Support:
  Participating proactively in troubleshooting issues related to systems and services in scope, and resolving requests/tickets within the team's queue.
• Exceptional End-User Service:
  Providing technical support to colleagues across the company in a proactive, clear, and transparent manner.
• Knowledge Sharing &
  
  Collaboration:
  
  Executing complex or ambiguous assignments, both independently and in close cooperation with colleagues, while actively sharing knowledge to elevate the team.
• Governance & Documentation:
  Creation and maintenance of clear documentation, standard operating procedures, and comprehensive IT asset inventory.

We are seeking a proactive candidate with a passion for technology, strong hands-on problem-solving skills and a service-oriented mindset. You have a good understanding of business and customer needs, enabling you to deliver IT support and systems that truly solve your colleagues' daily pains.

• IT Operations
  
  Experience:
  
  At least 2 years of experience in system administration, IT support or related technical role.
• Technical & AI Tooling:
  Experience with IT systems, cloud services, and tools such as Microsoft 365, Azure, Google Workspace, and Atlassian, as well as enterprise GenAI platforms such as Gemini Enterprise and OpenAI Team/Enterprise, including user provisioning, API monitoring, GPT/Assistant management, and cost/quota optimisation.
• Data Management & Governance:
  Understanding of data classification, retention, secure storage, SaaS data flows, and GDPR compliance, with awareness of protecting sensitive data when using AI tools.
• Proactive & Autonomous:
  Ability to work independently on support requests and troubleshooting while collaborating effectively with the team.
• Interpersonal
  
  Skills:
  
  Clear and…