Technical Account Manager for Enterprise Customer

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US $83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit  , and read about the latest news via our Story Hub .

Join Lenovo's Solutions & Services Group (SSG) as a Technical Account Manager, where you will act as a trusted technical advisor for strategic enterprise customers across Europe & META. In this customer-facing role, you will help drive service excellence, optimize customer environments, and ensure a high level of satisfaction with Lenovo's infrastructure solutions and services. Working closely with customers, account teams, and technical support organizations, you will play a key role in delivering an outstanding customer experience.

You will report directly to the Director, Europe & META Service Delivery.

What You Will Do:

• Become the trusted technical advisor for assigned customers by gaining a deep understanding of their infrastructure, environment, and business needs.
• Act as the primary point of contact between customers, Lenovo account teams, and technical support organizations, ensuring a smooth and positive service experience.
• Perform proactive hardware and firmware health assessments, identify potential risks, and help prevent issues before they impact operations.
• Analyze customer environments and provide data-driven recommendations to improve service quality, operational efficiency, and overall service delivery outcomes.
• Coordinate complex technical cases with advanced Lenovo support teams, ensuring timely resolution and clear communication throughout the process.
• Deliver Root Cause Analysis (RCA) for critical incidents, explaining technical findings and corrective actions in a clear and customer-friendly manner.
• Guide customers on industry best practices, helping them optimize system performance, maintain compliance, and maximize the value of Lenovo solutions.
• Lead regular service delivery reviews, track key performance metrics, collaborate with Lenovo quality teams, and drive continuous service improvement initiatives.

What You Will Need:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Strong technical expertise in Lenovo server and storage hardware, including troubleshooting and infrastructure support.
• Hands-on experience with Nutanix environments and hyperconverged infrastructure solutions.
• Working knowledge of Microsoft technologies and VMware virtualization platforms.
• Excellent written and verbal communication skills in both Spanish and English.
• Good understanding of cloud technologies, AI architectures, and modern IT infrastructure trends.
• Proven ability to manage complex customer environments and stakeholder interactions across multiple countries.
• Strong interpersonal, communication, partner, and vendor management skills, with the…