Product Lead ITM

About this role

The challenge
We are looking for a Product Lead for IT Management to lead one of the most strategic parts of Plenit’s next chapter: helping IT Service Providers manage technology at scale, automate more of their operations, expand what they sell, and ultimately become better Technology Partners for their customers.
At the centre of this vertical is our IT Management service, bringing together capabilites such as RMM, MDM, ITSM, Security compliance, AI workflows automation. But the mission goes further.
You will also help shape how new capabilities and third-party solutions enter the Plenit ecosystem through our Marketplace, how they are packaged and monetized, and how we bring them successfully to market.
This is not a traditional Product Manager role.
You will not spend your days managing Jira tickets or sitting between Engineering and a backlog. Our engineering squads have technical Team Leads close to execution who can operate as the Product Managers of their domains.
Your responsibility is different.
You will own the business context, market direction, stakeholder relationships, commercial outcomes, and product priorities that those teams execute against.
You will report directly to the CEO and become the person accountable for answering questions such as:

• What would make an MSP move more of its device estate into Plenit?
• Where can AI genuinely remove operational work from an IT provider?
• Which capabilities should we build versus integrate?
• What should enter the Marketplace next?
• Why is a product selling in Spain but not Mexico?
• Is the problem product, pricing, packaging, positioning, enablement, sales execution, or partner maturity?
• Which adjacent products could meaningfully increase revenue per partner?
• And, ultimately: what should we build next to make Plenit indispensable to the IT Service Provider?

You will spend a significant amount of time outside the Product organization, with partners, prospects, Sales, Partner Success, Marketing, country managers, and the CEO and bring that context back into the teams building the product.
You should understand the technical reality behind IT operations: endpoints, monitoring, telemetry, patching, scripting, ticketing, automation, security, multi-tenancy, integrations, and increasingly AI-driven operations.
But you also need a commercial brain...
The goal is to build a product ecosystem that partners adopt, pay for, expand inside, and use to run more of their business through Plenit.

• Own the product and business strategy for IT Management, and relevant adjacent products.
• Own the strategic direction of Plenit’s Marketplace, identifying which products, integrations, vendors, and services can create the most value for our partners and for Plenit.
• Translate company-level revenue and growth objectives into product, monetization, adoption, marketplace, and GTM priorities.
• Develop a deep understanding of the IT Service Provider ecosystem. Their business models, margins, service catalogue, operational pain points, tooling stack, and customer relationships.
• Become deeply familiar with the RMM, MDM, ITSM, PSA, IT operations, monitoring, automation, and MSP software landscape.
• Track competitors including platforms such as Kaseya, Datto, Ninja One, Connect Wise, Atera, N-able, Manage Engine, Team Viewer, and emerging AI-native IT operations products.
• Understand why partners choose one platform over another, where switching friction exists, and where Plenit has the opportunity to differentiate.
• Stay constantly exposed to partners and prospects through interviews, strategic accounts, sales opportunities, lost deals, onboarding sessions, partner councils, and market conversations.
• Diagnose adoption and revenue problems across products…