Desktop Support Analyst

Descripción general Why Join Us?

• Opportunity to own and shape IT support for Spain.
• Clear scope for the role to expand across Europe.
• High visibility within the business and direct exposure to senior stakeholders.
• Support from an established London-based IT team.
• Excellent opportunity for ambitious individuals looking to accelerate their IT career.
• A role where initiative, ownership and ambition are genuinely valued.

Madrid, Spain | 4 Days Per Week in Office | Occasional European Travel

Are you a driven IT Support professional ready to take the next step in your career?

We're looking for a bilingual Desktop Support Analyst to become the key IT support contact for our Madrid office. This is a fantastic opportunity for someone with strong 1st Line/Desktop Support experience who is ready to move into a broader and more autonomous role with significant growth potential.

Initially, you'll be responsible for supporting our Spanish business operations, providing exceptional IT support to users and ensuring a seamless technology experience across the office. However, this role is expected to evolve and expand into a wider European support position, offering exposure to international stakeholders and exciting career development opportunities.

As a standalone IT resource in Madrid, you'll work closely with and report into the London-based IT Operations team while also leveraging a local support network. This role offers the chance to have genuine influence, build strong business relationships, and secure a seat at the table within a growing international organisation.

• Providing 1st and 2nd line desktop support to business users across Spain.
• Managing incidents, requests and service-related activities through to resolution.
• Supporting meeting room technology, audio-visual equipment and workplace technology.
• Building, deploying and maintaining laptops, mobile devices and other IT equipment.
• Managing user onboarding and offboarding processes.
• Supporting printer management and office technology requirements.
• Working closely with stakeholders across the business to deliver an outstanding user experience.
• Collaborating with IT colleagues across Europe, the UK and the US.
• Contributing to projects and initiatives as the role expands across Europe.

• Previous experience within an IT Support, Service Desk or Desktop Support environment.
• A strong customer-focused approach and excellent communication skills.
• Someone ready to progress beyond a traditional 1st Line Support role and take ownership of their own area.
• Ability to work independently and confidently manage priorities in a standalone position.
• A proactive, solutions-focused mindset with a willingness to go above and beyond for users.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.
• Experience supporting Windows environments, end-user devices and workplace technologies.

• Fluent Spanish and English (written and spoken).
• Ability to participate confidently in interviews conducted in English. Please note that two stages of the interview process will be conducted in English.
• Ability to work from our Madrid office 4 days per week.
• Flexibility to support business needs, including working patterns aligned to operational requirements.
• Willingness to travel occasionally within Europe when required.