AI Transformation Analyst - WM&I

AI Transformation Analyst - WM&ICountry:
SpainIT STARTS HERESantander (  ) is evolving from a global, high-impact brand into a technology-driven organization , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference .Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The Wealth Management & Insurance division covers three businesses in all Santander Group countries:
Insurance, Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.

THE DIFFERENCE YOU MAKE Wealth Management & Insurance is looking for a AI Transformation Analyst based out of Madrid.

You will help business teams identify opportunities, design effective prompts, document use cases, prepare enablement materials and track adoption and impact, contributing to the safe, consistent and effective use of AI in day-to-day activities.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

Support AI discovery and adoption activities across WM&I domains, including workshops, interviews, process mapping and use-case documentation.

Design, test and refine prompts and practical AI usage examples for business teams, ensuring outputs are clear, reliable and aligned with applicable guidance.

Document AI use cases, user journeys, process changes, adoption learnings, expected benefits and relevant control considerations.

Prepare training materials, user guides, playbooks, FAQs and communications that enable business teams to use AI effectively.

Track adoption, usage and qualitative user feedback to identify barriers, improvement opportunities and success stories.

Support coordination with Data & AI, Technology, Risk, Compliance and business stakeholders during pilots and adoption activities.

Contribute to prompt libraries, reusable assets, communities of practice, reporting packs, research and benchmarking on emerging AI capabilities relevant to WM&I.WHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience Typically 0-3 years of experience in transformation, consulting, data, technology, operations, product, innovation or financial services (Required)
Experience preparing presentations, documentation, analysis or training materials for business stakeholders through academic, internship or professional projects (Required)
Practical exposure to generative AI tools, productivity copilots, analytics tools or automation solutions (Preferred)
Education Bachelor's degree or equivalent demonstrated experience in Engineering, Data Science, Computer Science or a related field (Required)
Relevant coursework or practical exposure to Artificial Intelligence, analytics, digital transformation or process improvement (Preferred)
Languages Fluent English (Required)
Fluent Spanish and/or…