Account Manager CS

Account Manager – Customer Service

As an Account Manager (Customer Service) you will develop, maintain, and improve relationships with your assigned accounts in order to maximize and boost Service business with contract solutions that add value to our customers. Your role includes:

• Maximizing Customer Service order intake, sales, and price realization at the assigned accounts.
• Ensuring continuity of the relationship with all stakeholders in the accounts’ organization and facilitating executive-level interfaces between the company and the accounts.
• Preparing and executing the annual account plan and sales forecast in line with the regional strategy.
• Continuously maintaining the CRM tool to ensure good visibility of market opportunities, and contributing to the development and implementation of local marketing strategies (NPS), and monitoring market, competition, and trends.
• Systematically analysing won and lost deals, customer expectations, and satisfaction.

• Preferably a university degree in Biomedical Engineering, Electrical Engineering, Telecommunication Engineering, Electronics Technology, or any other relevant engineering major.
• Solid knowledge of the Healthcare industry and service segment.
• Experience working with large matrix teams both internally and externally.
• Understanding of local market environments, public tenders, private customers, and local challenges and regulations.
• Excellent oral and written communication skills in Spanish and English.
• Clean driving licence and willingness to visit customers in the field.

This role is field-based and requires visiting customers at their locations. Field roles are performed outside the company’s main facilities.

Philips is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, citizenship, disability, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, or local laws.