Sales Associate

“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**.

Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.

Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.

* The Little Dictionary of Fashion

** Published in English as Talking About Fashion

We are seeking a Sales Associate to join our exceptional team at Christian Dior Couture in Madrid.

As a Dior Ambassador, the Sales Associate is responsible for contributing to the brand’s sales growth within the store, representing the brand’s values, and consistently delivering outstanding customer service.

You can implement valuable actions and strategies covering the following areas of responsibilities:

SALES

• Achieve sales objectives through the effective use of sales techniques
• Demonstrate strong product expertise, engage clients through the details and stories of our products
• Know the daily objectives and Key Performance Indicators (KPI)
• Identify customer expectations and advise them on products as well as add-on sales
• Provide a retail ceremony to all customers and go to an extra mile
• Understand how to handle customer database and clienteling

MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS

• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Develop local and international client book with the ability to recruit and develop top clients
• Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client

BACK-OFFICE SUPPORT

• Contribute to product reception, quality control before sale, and update the stock after sales, when necessary
• Elaborate and supervise product feedback
• Preparation of a delivery and of the essential elements for the products’ packaging and wrapping.

Requirements:

• Preferred experience of at least 5 years in fashion and luxury boutiques.
• Knowledge of the products and the selling techniques.
• University education or a Fashion school degree.
• Fluent in Spanish and English (other languages are a plus).
• Office 360 and other basic knowledge of digital software.

Soft & Interpersonal skills:

• Ambition to grow in luxury retail and take upon different challenges and new responsibilities
• Positive and kind attitude
• Team-working attitude
• Committed, flexible and willing to learn
• Strong drive for business results with a passion for creativity, fashion and the Maison.
• Working by objectives and time management skills in a fast-paced environment.
• Strong communication skills, empathy, and agile mindset
• Ability to develop lasting relationships with people through strong communication.

The company Christian Dior Couture is committed to the…