Customer Support Representative

We are looking for a bilingual Customer Support Representative fluent in German and English to join our customer service team. You will be the primary point of contact for our German-speaking customers, ensuring a seamless, high-quality support experience across all communication channels. This role requires strong communication skills, empathy, and a problem-solving mindset.

• Provide outstanding customer support via email, chat, and phone in both German and English.
• Resolve customer issues by identifying problems, offering solutions, and ensuring follow-up.
• Maintain detailed and accurate records of customer interactions using our CRM tools.
• Collaborate with internal teams (product, technical support, logistics, etc.) to resolve complex issues.
• Help maintain and update customer support documentation and FAQs in both languages.
• Monitor customer feedback and share insights to improve the overall customer experience.
• Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.

• Fluent in German C2 or native-level and English (written and spoken).
• Previous experience in customer support, call center, or help desk roles.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Tech-savvy with proficiency in tools like Zendesk, Salesforce, Intercom, or similar platforms.
• Excellent problem-solving skills and attention to detail.

• Experience in e-commerce, SaaS, or technology-based companies is a plus.
• Basic knowledge of CRM systems and support software.
• Ability to handle technical queries or elevate them appropriately.
• Familiarity with KPIs and service-level targets.

• Competitive salary and benefits package.
• Training and development opportunities.
• A supportive, inclusive, and international work environment.
• Opportunities to grow within a fast-scaling organization.

If you're passionate about customer service and fluent in both German and English, wed love to hear from you!