Dutch Speaking Customer Support Agent Scandinavian

We are looking for a Dutch speaker to work in the sunny city of Malaga! The mission of the team seeking this role is to provide world‑class support to customers for a growing start‑up. The key objective of the Customer Support Agent is to resolve users’ issues and provide constant support. If you're a service-minded & speak Dutch and are looking for your next job in Malaga, we'd love to hear from you!

• To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
• To provide users with solutions through information‑gathering, analytical troubleshooting and query research.
• To deliver a high-quality, smooth, unique and flexible customer experience.
• To protect confidential and sensitive information and materials.
• To demonstrate excellent attendance and punctuality.
• To operate with honesty, integrity and transparency in all aspects of the work.

• To handle queries via the client’s tools and systems (currently through phone calls and email).
• To proactively contribute to the achievement of agreed Service Levels.
• To complete all training requirements deemed appropriate for the role, at induction and ongoing.
• To perform any other ad‑hoc tasks as required for the execution of the client contract.

The suitable candidate must have a deep‑rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:

• Excellent communication & interpersonal skills, and highly customer‑focused.
• Excellent organizational skills.
• Quality focus and Policy adherence.
• Analytical skills and a keen focus on problem‑solving; goal‑ & service‑oriented.
• Understanding of, and continuous contribution to, team success.
• Flexible, innovative & adaptable to a wide range of topics and tasks.
• Ability to efficiently work to specified project delivery deadlines.
• Proficiency in Microsoft Office suite.
• Excellent attention to detail.
• Must be a good team player.
• Excellent time management skills.

• Leaving certificate, or equivalent, and a minimum of 12 months’ Customer Support experience.
• Business qualification desirable.
• High fluency in Dutch and in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.
• Ability to deliver information at customer’s knowledge level in an understandable manner.
• Ability to apply a logical problem‑solving approach to identify the root cause of an issue and reach a resolution promptly.
• Ability to function in a fast‑paced environment.
• Strong interpersonal skills, with an ability to think independently and follow through effectively.

• Work for an exciting start‑up.
• Scandinavian work mentality.
• Support with registration in Spain.
• Growth opportunities.