Servicio de atención al cliente

Location: Málaga

About Ibancredit
Who we are?
We’re on a mission to   make affordable loans available to more people.
Using the power of Open Banking, we’ve built state-of-the-art technology that allows us to look beyond traditional lending.

As a growing   Fin Tech startup   , we move quickly, value innovation, and encourage everyone to contribute ideas that improve both the customer experience and the business. We’re looking for people who are proactive, adaptable, and excited to make a real impact in a fast-paced environment.

Who You Are
Main responsibilities
Deliver exceptional   customer service   across   phone   ,   email   , and multiple communication channels.
Support customers   throughout their journey, handling queries efficiently and professionally.
Identify   customer   needs   and provide accurate information about products and services.
Manage customer interactions, applications, and lead activity through   CRM systems.
Resolve   customer   issues   and complaints with empathy, ownership, and attention to detail.
Handle objections   confidently while maintaining a positive customer experience.
Provide   administrative support,   including preparing and managing customer documentation and contracts.
Work closely with cross-functional teams to improve operational processes and customer experience.
Contribute ideas, feedback, and process improvements in a fast-moving startup environment.
Take initiative to identify problems, suggest solutions, and support business growth.
Adapt quickly to changing priorities, new processes, and evolving business needs.

✅ Requirements
Minimum   1–2 years   of experience in   customer service   ,   telephony support   , or   contact centre environments.
Fluency in English (the interview process will be conducted in English).
Excellent verbal and written   communication skills.
Strong customer-first mindset with the ability to manage difficult conversations professionally.
Comfortable working in a fast-paced startup environment where flexibility and adaptability are essential.
Creative thinker   with a proactive attitude and willingness to contribute ideas and improvements.
Ability to take ownership, work independently, and use initiative confidently.
Experience using CRM systems   and managing customer interactions.
Strong   problem-solving skills   and high attention to detail.
Good computer literacy and ability to work across multiple systems simultaneously.
Results-driven   with the ability to perform well under pressure.
Flexible approach to working hours and evolving business requirements.

Experience with in financial services, lending, fintech, automotive, or service industries   is advantageous.
Experience handling complaints, vulnerable customers, or customers experiencing financial difficulty is a plus.

What do we offer?
Full-time position (40 hours per week).
Health insurance.
Job security and opportunities for professional growth.
Excellent work environment in an inclusive setting.

If you're ready to take your career to the next level, we want to meet you!
Apply now and be part of our global success.
Email   :  with the subject line “  IBANCREDIT  ”