Branch and Customer Support Officer

Puesto: Branch and Customer Support Officer )
Introduction  Join Our Team at Dynamics G-Ex! Are you ready to take on an exciting role that combines administrative prowess with top-notch customer support? Dynamics G-Ex is seeking a Branch and Customer Support Officer to join our vibrant team in Malaga, WA!
Why You’ll Love This Role    Impactful Work :
Be the backbone of our operations, providing essential support on both national and local levels.
Customer-Centric :
Build solid relationships with our customers, ensuring their needs are met and exceeded.
Description  We are looking for a Branch and Customer Support Officer with strong administrative abilities and commitment to customer satisfaction.
Your

Key Responsibilities   Efficient call handling:
Manage phone calls and update our CRM with incoming call details.
Order management:
Organise quotes and process orders through our ERP system.
Customer interaction:
Maintain open communication with both internal and external customers.
After-sales support:
Follow up on orders to ensure timely delivery.
Logistics coordination:
Work with warehouse teams to arrange dispatch and book freight services.
Frontline assistance:
Assist walk-in customers and handle credit card payments.
What We’re Looking For   Customer service expertise: A background in customer service is essential; management experience is a bonus.
Industry knowledge:
Experience in the mining industry is a plus.
Communication skills:
Strong verbal and written communication skills are a must.
Attention to detail:
Superior attention to detail is crucial.
Results-driven:
Proven track record of meeting and exceeding targets.
Exceptional service: A commitment to providing exceptional customer service.
Professional presence:
Well-presented with a pleasant demeanor.
Team player: A strong team player who embodies the values of Dynamics G-Ex.

#J-18808-Ljbffr