Spanish Speaking B2B Solutions Consultant - Sofia, Bulgaria

Puesto: Spanish Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria
Location: Málaga

Spanish Speaking B2B Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected and trusted international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world‑class organisations across the continent. We specialise in placing skilled professionals into high‑impact customer support services roles, helping both candidates and client companies achieve outstanding results. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that transformation happen for you.

Job Overview
We are currently seeking a motivated and professionally driven Spanish speaking B2B Solutions Consultant to join our dynamic customer support services team on‑site in Sofia, Bulgaria. This exciting role is ideal for a fluent Spanish speaker who thrives in a fast‑paced B2B environment and has a genuine passion for delivering exceptional client experiences.

Key Responsibilities

Serve as the primary point of contact for Spanish‑speaking B2B clients, delivering professional, solutions‑oriented customer support across all communication channels including phone, e‑mail and live chat.

Identify and understand the unique business needs of each client, offering tailored service solutions that drive satisfaction and long‑term loyalty within the customer support services sector.

Proactively manage and maintain a portfolio of business accounts, ensuring all client queries, escalations and service requests are resolved efficiently and to the highest standard.

Collaborate closely with internal departments including technical support, account management and operations teams to ensure seamless end‑to‑end service delivery for B2B clients.

Document all client interactions, feedback and case resolutions accurately within the company CRM system, maintaining detailed and up‑to‑date client records.

Monitor client satisfaction metrics and contribute to continuous improvement initiatives designed to elevate the overall quality of customer support services provided.

Support onboarding processes for new B2B clients, guiding them through available service solutions and ensuring a smooth and positive start to the business relationship.

Participate actively in team meetings, training sessions and performance reviews, contributing ideas and insights to help drive team goals and individual development.

Requirements

Native or fluent Spanish language proficiency (both spoken and written) is essential for this role — all B2B client communication will be conducted in Spanish.

Valid EU passport (mandatory requirement for employment eligibility).

A strong background in customer support services, B2B client relations or a related field is highly desirable.

Excellent interpersonal and communication skills, with the ability to build trust and rapport with business clients at all levels.

Proficiency in Microsoft Office Suite and familiarity with CRM platforms or customer support ticketing systems.

A proactive, problem‑solving mindset with the ability to work independently and as part of a collaborative multicultural team.

Good command of English for internal communication purposes is an advantage.

Benefits

Competitive monthly salary reflective of your skills, experience and contribution.

Fully paid training programme to ensure you are set up for success from day one.

Comprehensive health insurance coverage for your peace of mind.

Fully paid relocation package including return flight, airport transfer and hotel accommodation to get you settled comfortably in Sofia.

Monthly performance bonus rewarding your hard work and achievements on an ongoing basis.

€1,500 signing bonus (one‑time payment) exclusively for new hires joining Mercier Consultancy Group.

A vibrant, inclusive and multicultural work environment within a leading European customer support services organisation.

And much more — including ongoing career development, mentorship opportunities and a clear path for professional advancement.

Life in Bulgaria
Relocating to Bulgaria means embracing a lifestyle that effortlessly blends rich…