Strategy & Operations Analyst

We are seeking a passionate, analytical, and collaborative Strategy & Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related work streams aimed at expanding our most successful credit card products.

The position requires a strong hands-on approach, pivoting from analysis to execution, making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.

• Map and document existing processes
• Identify inefficiencies and drive improvements
• Align process updates with central operations

• Analyze funnel metrics
• Review and refine email marketing campaigns
• Test new concepts and improve messaging tailored to local market requirements, working hands-on in the implementation

• Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage
• Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization
• Reduce customer friction and improve support processes
• Translate data insights into clear, actionable recommendations

• Support product launch planning
• Monitor launch execution
• Track early performance and optimize initiatives

• 2–3 years of experience in strategy, operations, consulting, or analytics roles
• Strong analytical skills and enjoyment of working with data
• Hands-on execution mindset
• Strong communication skills
• Fluency in Spanish and English
• Interest in the financial industry

• Banking or fintech experience
• Hands-on experience with SQL / analytics tools
• Additional languages such as Italian and/or German

• High-impact collaboration in a highly international environment
• Opportunity to influence decision-making and strategy
• Ownership of strategic initiatives
• Private health insurance focused on employee wellbeing
• Meal vouchers and flexible compensation plan
• An international, professional, and collaborative work environment
• Office perks such as snacks and regular company events