Resort Representative

Puesto: Resort Representative  )
Job Details  Permanent Intermittent – 40 hours.
Salary:
Excellent.
Country: SPAIN.
What you will be doing  As one of our valued Resort Representatives, you will play a vital part in sharing local knowledge, delivering outstanding customer service, and enhancing our customers' holiday by introducing them to our experiences on offer. You will always be working as one team with internal & external suppliers and take responsibility for resolving customers queries or problems using our in‑house digital systems.
What can we offer you?
Excellent salary
Fully paid training & IT equipment
Monthly 1-1 meetings with your Team Leader
31 days holiday entitlement per annum
2 days off per week
Monthly rosters sent in advance
Recommend a friend bonus scheme
What will you do in the role?  Reporting to the Resort Team Leader, you will work as one team with internal & external stakeholders to deliver VIP industry leading customer service to our all-important customers. You will be provided with fantastic training to ensure you:
Create memories  for our customers in resort, ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday.
Utilise a Sales through Service  approach by recommending local experiences and attractions to match our customers needs.
Take responsibility  by supporting with any disruption, serious emergencies in resort & customer escalations.
Be the face of Jet2holidays  during scheduled hotel visits and virtually, via video call, for any urgent queries.
Be present  by maximising branding opportunities within our hotels and resorts.
Work as one team  supporting our airport operation on busy flight days working in arrivals & departures.
What will I need?  You will already hold full right to work documents for Spain and be living in the destination or willing to source your own accommodation.
Due to the level of travel required in the role, you will already be a driver with access to your own motorised vehicle/car which you are able to use for work purposes. Operational requirement travel expenses will be reimbursed.
Working hours will vary each month and can include early starts, late finishes, split shifts & working weekends. We will provide your roster 3-4 weeks in advance. You must be versatile to work a range of hours as you will also be required to support with flight disruption, serious emergencies in resort & customer escalations.
Customer Service experience is advantageous, however previous experience is not required, you will be able to effectively handle a wide range of different customer facing situations, be able to solve problems, have a positive friendly attitude and be IT confident to be able to use in‑house digital systems daily on a Tablet device.

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