IT Operations Technician

At Raven Pack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.

Building on this expertise, we are launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.
Join a Company that is Powering the Future of Finance with AI
Raven Pack has been recognized as the Best Alternative Data Provider by Waters Technology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. Raven Pack has launched Bigdata, our Gen-AI platform tailored for finance, which is already being recognized as the #1 platform for powering financial AI agents.

As an IT Operations Technician within the IT Support team, your primary goal will be to provide comprehensive support across various departments within the company, focusing on improving processes and enhancing on-premises infrastructure and services. This role is pivotal in supporting the organization’s ongoing growth by balancing the workload between improvement initiatives and the critical need to service internal customers effectively.

You will collaborate closely with key teams including IT Support, Cyber Security, Compliance, Business Operations, and Office Management.

This role offers a hybrid work environment in our Marbella office.

In your first month, you will become familiar with our existing IT infrastructure and processes, while also starting to engage with various teams to understand their specific IT needs and challenges. You will begin to take ownership of small implementation projects and start triaging and diagnosing support issues as they arise.

After six months, you will have successfully led implementation projects independently, enhancing our IT services and infrastructure. You will demonstrate proficiency in providing L2/L3 technical support and will be well-versed in onboarding new technologies and services, ensuring compliance with ISO
27001 and SOC2 processes.

• Provide L2/L3 technical support to internal customers, ensuring timely resolution of issues and minimal disruption to operations.
• Oversee the onboarding and implementation of new technologies and services, contributing to the continuous improvement of our IT operations.
• Ensure compliance with established ISO
  27001 and SOC2 processes, maintaining high standards of security and data integrity.

• Experience with operating systems maintenance, including Windows, Linux, and MacOS, ensuring optimal performance across platforms.
• 2-3 years of experience as L2/3 Technical Support Technician.
• Proficient in Google Workspace and Atlassian tools, enhancing team collaboration and productivity.
• Familiarity with RMM & MDM technologies, contributing to effective device management and support.
• Skills in Powershell scripting to automate tasks and improve operational efficiency.
• Understanding and experience with ITSM tools.
• Demonstrated experience in networking, with a solid understanding of computer networks and their configurations.

• Knowledge of management tools and services such as Ninjaone and Crowdstrike.
• Familiarity with ISO
  27001 and/or SOC2 would be a plus. Knowledge of compliance platforms like Vanta will be accounted for.
• Experience with Atlassian products.
• Being used to automation processes and tools like Zapier, IFTTT.
• Experience with devices from Mikrotik, Unifi…