Program Support Specialist

Company Introduction
World Strides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. World Strides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports.

Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

This is a support role on the Higher Ed team where we work closely with internal teammates to complete admin tasks. While we have standard tasks and standard processes, every trip is different, and each day is different. We can be building itineraries, creating registration sites, creating resources for our travelers in case of emergency, or any random task to support.

Responsibilities:

The PSS will work closely with a team of Account Managers and Sales team members to support their responsibilities that include, but are not limited to:

Provide excellent customer service to all program participants, clients, and internal teammates

Assist with creating and maintaining online registration platforms

Complete operational updates within GIS and other systems

Organize and manage individual travel requests

Assist in the collection of outstanding individual payments from program participants

Develop template itineraries for various destinations including building out our online “app” itineraries

Prepare all program related final documentation for distribution to travelers

Create orientation and marketing materials for clients

Disseminate travel related information to participants via email and phone

Manage data from different registration portals and platforms

Complete other general administrative tasks including, but not limited to phone calls and data entry projects

Fulfill other projects as assigned by the management team

Qualifications:

Fluent in English and Spanish

Microsoft office proficiencies including Microsoft Excel, Word, Outlook, and Power Point

Strong teamwork skills; proactively seek out ways to add value

Excellent written and oral communication skills - Advanced English

Ability to multi-task and to prioritize to complete several projects

Capacity to work independently in a fast-paced environment

Strong attention to detail and organization details is a must

Interest in global education with a basic knowledge of world markets, capital cities, languages spoken and currencies

Bachelor’s Degree Desired

Work Perks:

Fun & driven environment.

Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.

+10% of gross salary as food stamps.

1 paid volunteer day & 25 PTO
* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.

Statutory Holidays by Mexican Federal Labor Law.

Flexible work schedule providing on-site and hybrid opportunities.

Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.

Fitness opportunities.

Employee Assistance Program (EAP)

Paid statutory parental leave.

World Strides, a global organization, is committed to educate and serve communities worldwide.

Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, World Strides is committed…