Customer Service Representative

Customer Service Representative

About the Compan

yA global manufacturing organization is seeking a Customer Service Representative to support customer communication, order management, and operational coordination within a fast-paced manufacturing environment. This role will serve as a key liaison between customers and internal teams to ensure accurate order processing, delivery performance, and customer satisfaction

.
Key Responsibiliti

- es Manage customer orders, forecasts, and delivery requirements to ensure timely and accurate fulfill men
- t.Serve as the primary point of contact for customer inquiries related to orders, shipments, schedules, and delivery statu
- s.Coordinate with Supply Chain, Production, Logistics, Planning, and Quality teams to support customer needs and resolve issue
- s.Monitor customer releases, demand changes, and shipment schedules to ensure alignment with operational capabilitie
- s.Support inventory management and delivery tracking activitie
- s.Analyze customer requirements and proactively communicate risks related to supply, capacity, or delivery performanc
- e.Maintain accurate customer data and order information within ERP system
- s.Support customer meetings, reporting activities, and performance review
- s.Assist in managing premium freight, escalations, and corrective action follow-up activities when require
- d.Build strong customer relationships while ensuring high levels of responsiveness and servic

e.
Qualificati

- ons Bachelor’s degree in Business, Supply Chain, International Business, Logistics, or a related fie
- ld.

Experience in Customer Service, Supply Chain, Order Management, or Logistics within a manufacturing environme
- nt.

Strong communication, organizational, and problem-solving skil
- ls.

Ability to manage multiple priorities in a fast-paced environme
- nt.

Experience working with ERP systems and customer porta
- ls.

Strong analytical and follow-up skil
- ls.

English communication skills preferr

ed.
Preferred Qualificat

- ions Experience in automotive, electronics, or high-volume manufacturing industr
- ies.

Familiarity with customer releases, EDI systems, forecasting, and production planning proces
- ses.

Knowledge of SAP, Oracle, or similar ERP syst
- ems.

Experience supporting OEM or Tier 1 customer accou
- nts.

Understanding of logistics, inventory control, and supply chain operati

ons.
Why Joi

- n Us?

Opportunity to work in a global manufacturing environment with direct customer interac
- tion.

Exposure to cross-functional operations including Supply Chain, Production, and Logis
- tics.

Collaborative culture focused on operational excellence and customer satisfac
- tion.

Career growth opportunities within Customer Service and Supply Chain funct

ions.