Customer Support Specialist

Customer Support Agent

Location:

Mexico City  (On-site )
Job Type:  Full-time

About the Role

Are you a natural problem-solver with a passion for helping others? We are looking for an experienced and energetic  Customer Support Agent  to join our growing team in Mexico City, In this role, you will be the frontline voice of our brand, ensuring our players have a seamless, exciting, and top-tier experience.
Whether you come from an iGaming background, a high-volume call center, tech support, or Tier 1 sales, if you know how to deliver exceptional customer service, we want you on our team!

What You Will Do
Provide outstanding, multi-channel customer support (Live Chat, Email, and Phone) to our user base.
Troubleshoot and resolve user issues related to account management, billing, promotions, and basic technical glitches.
Guide new and existing customers through our platform, ensuring they understand our products and services.
Identify, document, and escalate complex issues to the appropriate internal teams.
Maintain high standards of customer satisfaction, quality assurance, and quick response times.
Stay up-to-date with the latest company promotions, platform updates, and industry compliance standards.

What We Are Looking For

Proven Experience:

Prior experience working as a Customer Support Agent, Call Center Representative, Tech Support Agent, or Tier 1 Sales Representative.
Industry Knowledge:  Experience in the  iGaming, sports betting, or online casino industry  is highly preferred, but not strictly required.
Tech-Savvy:  Comfortable navigating multiple software systems, CRM tools, and basic troubleshooting.
Communication

Skills:

Exceptional written and verbal communication skills in Spanish. (Conversational English is a big plus!)
Problem Solver:  Empathy, patience, and the ability to remain calm under pressure in a fast-paced environment.

Location:

Must be based in or around Santiago de Chile.

Ready to level up your career?  If you have the experience and the drive to deliver world-class support, click  Apply  now or send your resume directly.

We can't wait to meet you!