Customer Care Representative

We’re Hiring:
Customer Care Representative

Location:

On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.

Schedule:

Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)

Salary & Benefits:

Monthly Salary:  $15,000.00

MXN before taxes + $1,069.00

MXN in food vouchers + $220.00

MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month)

About the Role
Provide full customer support regarding any concern or request
Probing to understand the root cause of the dissatisfaction to provide a tailored solution
Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones
Converting detractors into promoters

✅  Requirements
Advanced English Skills/B2+
High School Diploma
1 year of call center experience
Computer & Typing Skills
⏱ Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.

Join Us
If you’re a customer service professional who thrives in a fast paced  environment  and enjoys helping others, we’d love to hear from you. Apply today and take the next step in your career!

#Opportunity #Hexaware Technologies #Customer Service #People Skills #Apply Now #Journey #Growth #Support Agent #Join Us